1. What cleaning services do you offer? We offer a variety of cleaning services including maintenance cleaning, deep cleaning, move-in/move-out cleaning, and specialized services such as carpet cleaning and window washing.
2. How do I book a cleaning service? Booking a cleaning service is easy. You can book directly through our website or give us a call at 770-551-9975. We’ll help you schedule a time that’s convenient for you.
3. Do I need to be home during the cleaning? No, you don't need to be home. Many of our clients provide us with a key or access code. However, if you prefer to be home during the cleaning, that's perfectly fine too.
4. What should I do before the cleaning team arrives? We ask that you pick up any personal items, toys, or clutter to allow our team to clean more effectively. This helps us focus on providing a thorough cleaning service. If you’re in a hurry, and want us to tidy that type of stuff up for you, we are happy to help, we just ask that you let us know.
5. Are your cleaners background-checked and insured? Yes, all our cleaners undergo background checks and are fully insured. Your safety and security are our top priorities.
6. Do you bring your own cleaning supplies and equipment? Yes, we bring all necessary cleaning supplies and equipment. However, if you have specific products you'd like us to use, please let us know and we'll accommodate your request.
7. Are your cleaning products eco-friendly? Yes, we use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the environment. We are committed to providing a healthy cleaning experience.
8. How do you handle special cleaning requests? We are happy to accommodate special requests. Please let us know in advance if there are specific areas or tasks you’d like us to focus on, and we’ll do our best to meet your needs. Customer experience and satisfaction is our priority.
9. What is your cancellation policy? We understand that plans can change. If you need to cancel or reschedule your appointment, please give us at least 24 hours' notice to avoid a cancellation fee.
10. How do I pay for the service? We accept various payment methods including credit/debit cards, checks, and online payments. Payment is typically collected after the service is completed.
11. Do you offer recurring cleaning services? Yes, we offer flexible recurring cleaning plans including weekly, bi-weekly, and monthly services. Recurring clients often enjoy discounted rates and priority scheduling.